Refund policy

At Continental Jewelry Supply House, we strive for customer satisfaction. Below is our Refund Policy to ensure clarity on returns, exchanges, and refunds.

1. Returns

We offer returns within 30 days of the original purchase date. To be eligible for a return:

• The product must be unopened and in its original condition.
• The customer is responsible for return shipping costs.

2. Refunds

Refunds are processed under the following conditions:

• Full Refunds: If we are unable to deliver the product.
• Partial Refunds: For damaged or broken products. Please contact us within 30 days of receiving the item.
• Exchanges: Available within 60 days of purchase, provided the product is unopened.

Refunds will be issued to the original payment method and typically processed within 1-2 weeks of receiving the returned item.

3. Non-Refundable Items

We do not offer refunds for:

• Digital or downloadable products.
• Items that have been opened or used.

4. How to Initiate a Return

To start a return or exchange, please contact our customer service team with your order number and reason for return. We will provide instructions on how to return your item.

If you have any questions about our Terms of Service or Refund Policy, please contact us at [Insert Contact Information].